CLINIC POLICY'S PAGE
When you book an appointment, that time is reserved specifically for you. A late cancellation or missed appointment leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours’ notice to cancel your appointment without penalty. Patients who cancel their appointment with less than 24 hours’ notice or miss their appointment entirely, will be charged the full treatment amount. Missed appointment fees are not billable through your extended health benefits.
Cancellations/Changes to appointments:
If you are unable to make your scheduled appointment, please contact your therapist directly or call the clinic and leave a message with a minimum of 24 hours’ notice to prevent a penalty. Please do not cancel your appointment via the clinic email or by responding to the Covid-19 screening form as it is not monitored over the weekend when we are closed. Always contact your therapist directly if you are cancelling a Monday appointment or if it is after hours and your appointment is scheduled for the next day. This allows the therapist to have the opportunity to fill the appointment time.
We understand that life happens, if you are running late for your appointment please contact your therapist directly to notify them. Your treatment will start when you arrive and end at the normally scheduled time. It is up to the discretion of your therapist if they are able to accommodate the missed time to provide the full treatment length. Regardless, you will be charged the full treatment amount as booked.
All of our Therapists are here to help you while providing for their families. We are all Subcontractors and helping you is our livelihood!!